When your site breaks, you need it fixed, not a ticket number.
We diagnose the real cause and get you working again, fast. You deal directly with the person doing the fix, so nothing gets lost in translation.
The problem
A down or broken site costs you money every hour it’s out.
Most support queues treat a broken website like a low-priority ticket. Meanwhile you’re losing enquiries and sales. We skip the queue: you talk to us, we find the actual problem, and we fix it.
What you get
- Fast diagnosis of the real root cause
- Malware and hack clean-up
- Broken layouts and plugins repaired
- White-screen and error fixes
- Restored backups where needed
- Security hardened after the fix
- Plain-English explanation of what went wrong
- Advice so it doesn’t happen again
How it works
You reach out
Tell us what’s happening, and we reply fast and directly.
We diagnose
We find the real cause, not just the symptom.
We fix it
Repaired, tested, and hardened so it stays fixed.
- Direct accessStraight to the developer.
- Fast turnaroundNo queue, no handoffs.
- No markupTransparent fixed pricing.
“Bradley rebuilt our shop in under two weeks and it loads twice as fast. I always knew exactly who I was talking to.
“No account managers, no runaround. Just a site that works and does the job, and enquiries have doubled.
“He fixed what two agencies couldn’t, explained it in plain English, and never once passed me to someone else.
Clear pricing before we start work: you’ll know the cost of the fix up front.
FAQ
My site is down right now: how fast can you help?
Reach out and we’ll respond as quickly as we can, usually within hours. Urgent outages jump the queue because there isn’t one. You’re talking straight to us.
Can you recover a hacked site?
Yes. We clean up malware, remove injected code, restore a known-good state where possible, and then harden the site so it’s far less likely to happen again.
Can you fix a site you didn’t build?
Absolutely. Most rescue work is on sites built by someone else. We’ll get up to speed on what you have and fix it.
What does a fix cost?
It depends on the problem, so we diagnose first and then quote a clear price before doing the work. No open-ended hourly billing.