When your site breaks, you need it fixed — not a ticket number.
I diagnose the real cause and get you working again, fast. You deal directly with the person doing the fix, so nothing gets lost in translation.
The problem
A down or broken site costs you money every hour it’s out.
Most support queues treat a broken website like a low-priority ticket. Meanwhile you’re losing enquiries and sales. I skip the queue — you talk to me, I find the actual problem, and I fix it.
What you get
- Fast diagnosis of the real root cause
- Malware and hack clean-up
- Broken layouts and plugins repaired
- White-screen and error fixes
- Restored backups where needed
- Security hardened after the fix
- Plain-English explanation of what went wrong
- Advice so it doesn’t happen again
How it works
You reach out
Tell me what’s happening — I reply fast, directly.
I diagnose
I find the real cause, not just the symptom.
I fix it
Repaired, tested, and hardened so it stays fixed.
- Direct accessStraight to the developer.
- Fast turnaroundNo queue, no handoffs.
- No markupTransparent fixed pricing.
“Bradley rebuilt our shop in under two weeks and it loads twice as fast. I always knew exactly who I was talking to.
“No account managers, no runaround. Just a site that works and does the job — and enquiries have doubled.
“He fixed what two agencies couldn’t, explained it in plain English, and never once passed me to someone else.
Clear pricing before I start work — you’ll know the cost of the fix up front.
FAQ
My site is down right now — how fast can you help?
Reach out and I’ll respond as quickly as I can, usually within hours. Urgent outages jump the queue because there isn’t one — you’re talking straight to me.
Can you recover a hacked site?
Yes. I clean up malware, remove injected code, restore a known-good state where possible, and then harden the site so it’s far less likely to happen again.
Can you fix a site you didn’t build?
Absolutely — most rescue work is on sites built by someone else. I’ll get up to speed on what you have and fix it.
What does a fix cost?
It depends on the problem, so I diagnose first and then quote a clear price before doing the work. No open-ended hourly billing.